Refund policy

Return & Refund Policy

We want you to love your Salty Hound purchase. Because our products are made to order, we have a few important guidelines regarding returns and refunds.

Damaged, defective, or incorrect items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong product, please contact us within 30 days of delivery at saltyhound2026@gmail.com.

Please include your order number and clear photos showing the problem. We will review the issue and, when applicable, arrange a replacement or refund.

You do not need to return a damaged or defective item unless we specifically instruct you to do so.

Returns and exchanges

Because our products are made specifically when an order is placed, we generally do not accept returns or exchanges for:

Choosing the wrong size
Choosing the wrong color
Changing your mind
Ordering the wrong product

Please carefully review the product description and size chart before placing your order.

Incorrect shipping address

Please make sure your shipping address is correct before completing your purchase. If an order cannot be delivered because an incorrect or incomplete address was provided, additional charges may apply for a replacement shipment.

Cancellations

Because orders may enter production quickly, cancellation requests must be made as soon as possible after placing an order. Once an order has entered production, we may be unable to cancel it.

Refunds

If your order qualifies for a refund, we will notify you after reviewing your request. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.